Dive Features

Structured Video Procedures (Video, Text, and Questions)

Dive procedures are structured with video split by step combined with text and questions. Text supplements what video alone can't convey—decision criteria and tips. Questions verify "is this right?" Structured video, text, and questions differ from video manuals that just show continuous footage.

The company website cites in-house research showing that even on manufacturing floors that adopted video manuals, 87% answered "we end up asking a coworker" anyway. The goal of structuring by video, text, and questions is to cut this "end up asking" down.

Questions (Verification Points)

Questions are a mechanism to verify "is this right?" on the spot. There's no score or pass/fail per-step question; until answered (or until the correct answer is reached, if set), you can't proceed. Two settings—question type (field check / knowledge test) and "continue when unexpected"—switch how it works three ways:

• Field check (default) — Worker verifies their own work on site. If not right, can't proceed. It's point-and-call, digitized.
• Inspection sheet / checklist — Work doesn't stop when unexpected, but records it as "abnormal." Use for checklist operations.
• Knowledge test — Tests memory. Choose when using for training or proficiency checks.

A passing threshold and scoring system is handled by training (course) verification tests, not per-step questions.

• You can place a question per step. Types are "Yes/No selection," "single choice," "multiple choice," "free text," and "free number"—five types.
• If you set a correct answer on the choices, you can require viewers to get it right before proceeding to the next step.
• For number entry, you can set a "correct range" (value must match to proceed) and "normal range" (for inspection; value outside it logs as abnormal) with lower and upper limits. One-sided limits are also allowed.
• Steps have a "Require photo submission" setting to have workers submit a photo as their answer.
• When letting AI create questions, you can choose the question type: "field check" or "knowledge test." The default "field check" creates multiple-choice questions with only options that can actually occur in that process—no distractor options. (Questions for workers to verify their work on site. Point-and-call, digitized.) "Knowledge test" mixes in impossible distractors to test memory.

Questions are a Core plan or higher feature.

Inspection Sheet and Checklist Operation (Continue When Unexpected)

• When you switch a question to "continue when unexpected," judgment shifts from right/wrong to normal/abnormal. (This field was previously called "Use as pass/fail judgment." The behavior is the same.) Abnormal cases don't stop the procedure—they log as "abnormal," so you can use it for inspection sheet or checklist operations.
• In each procedure's view records [Execution Records], you can check "who answered what and when." Rows are one execution, columns are each question in that version, cells are response value and OK/NG chips, and below the table, a count of abnormalities per question is displayed.

Per-step inspection and pass/fail record is a Core plan or higher feature; execution records CSV export is Pro plan or higher.

AI photo check

On questions where photo submission is required, AI double-checks the photo workers submitted, returning "no issues found," "might differ," or "can't tell from photo" as advisory findings. It's not meant to replace the worker's own check, but to be a second pair of eyes to catch oversights.

• Configure per question, on or off. Works only on questions where photo submission is required.
• From "step conversion settings" when creating a procedure, you can bulk-attach to steps with questions. Photo submission is also required at the same time. Per-step adjustment happens after creation.
• If you register reference images, it compares submitted photos to the reference. Without them, it judges based on the question text and step content.
• Judgment is advisory only and doesn't finalize pass/fail. It doesn't stop work or save.
• Results also log in execution records. Question cells show AI findings as badges in a row; detailed view of one execution shows findings and reasons. CSV export includes notes. The worker's answer itself (normal/abnormal judgment) is not rewritten.
• Offline, you can't judge. Once online, it works again.

AI photo check is a Pro plan or higher feature.

Conditional Branching

• You can switch which step displays next based on a question answer. Branch destinations are "next step," "complete (END)," or "any step."
• Question types that can be judged are yes/no, choice, multiple choice, text entry, and number entry—five types. You can also jump from a step without a question to a specific step on a flowchart.
• Branching edits on a flowchart where you see the whole picture; click a branch origin step and branch destinations color-code. The branch settings screen is PC-only.

As a constraint, procedures with branching don't support MP4 output. Conditional branching is a Pro plan or higher feature.

Continuous Playback (Watch the Procedure Continuously, Like a Video)

• You can play from Step 1 through the last step continuously, like a video. A seek bar for the whole procedure appears above the video, so you can move to any point across steps. Steps without video (images, PDFs, or text only) are also included in the seek bar.
• Videos, speech, images, and PDFs for the next step are loaded in advance, which shortens the wait at the transitions between steps. You can review the whole procedure from start to finish in Dive without exporting it to MP4.
• During continuous playback, the next step starts once the video and speech finish, and questions are skipped (they are not counted in inspection totals or in completing a training course). Procedures with conditional branching play in step order.
• Whether you used continuous playback is remembered on the device. For shared URLs and QR codes, you can choose whether they open in continuous playback or normal playback with the "Open with continuous playback" option under "Open mode."
• On smart glasses operated by voice or a directional pad, procedures open in normal playback.

Draft, Approval, and Publish

Procedures are managed through draft, approval workflow, and publish. Unless an approver approves, publish and revisions don't execute, and revision history is preserved. Approval workflow is a Pro plan or higher feature.

• Set up as many company-wide approval workflows and group-specific workflows as you need. You choose when you publish. Teams without groups can use company-wide workflows.
• Approvers are specified by "position." Higher-ranking managers (reporting/1-3 levels up) as seen from the initiator, managers of specific groups like quality assurance or safety, team administrators, named individuals, or qualified holders—five types. Qualifications auto-drop from candidates when they expire.
• Per step, distinguish approval from review and set pass condition (name one at initiation / any one / all). When you pair revision reasons to approval workflows, selecting a reason sets the workflow.
• The approvers and content at the time approval starts are fixed, so later workflow edits don't affect running approval. When you send back, the sender picks where to restart, and the initiator can withdraw and go back to draft. When approvers approve, you can also allow them to add their next approver (owner setting; default is off).

Draft Share (Pre-Publish Review)

Pre-publish drafts can be shared with users and groups you specify, separate from approval workflow. Recipients can view content and leave comments but can't edit, save, or approve. You can share with people who don't have access to the destination folder; notification emails go to recipients when shared and when comments are posted. Users in approval don't need to be specified—they can view drafts anyway.

Plan Conditions (This Section's Features)

360° videos and photos (look around and view in VR)

From videos and photos taken with a 360° camera, you can create procedures that viewers can look around in. Viewers look around the procedure videos and photos by dragging, swiping, or tilting their smartphone, and can also view them in VR in the browser on Meta Quest (formerly Oculus Quest). Step breaks, captions, body text, questions, speech, shapes, and mosaics work the same way as in regular video and photo procedures.

What you can do

• Videos exported as 360° MP4 video files from the dedicated app of a 360° camera (such as RICOH THETA, Insta360, or GoPro MAX) are automatically identified from the 360° information in the video and imported. The material is marked with a "360°" badge.
• 360° photos (photos that contain 360° information and have a 2:1 width-to-height ratio) are recognized and imported in the same way, and turned into procedures you can look around in.
• Videos without 360° information (such as 360° videos uploaded earlier) can also be set to 360° in the material details and re-created at 2K or 4K quality. Photos with a 2:1 width-to-height ratio and a width of 4000 pixels or more are imported with the original image kept, so they can be made 360° later.
• You can set the starting view for each step. When the step changes, the view automatically turns to that step's starting view.
• Shapes, area shapes, embedded videos, and mosaics stay fixed to the orientation they had when placed. Shapes outside the screen show their direction at the edge of the screen.
• In the Meta Quest browser, use the "VR" button to enter the video or photo, and look around by turning your head. No app installation is required. The trigger button plays or pauses, and the thumbstick moves to the previous or next step.
• Videos are prepared at two levels, 2K (1920×960) and 4K (3840×1920), and switch automatically to match the connection speed (4K is used only when the original video is 4K or higher). Photos are shown as images up to 4096 pixels wide (if the original is 8192 pixels wide or more, PCs show it at 8192 pixels).
• AI analysis takes into account that the material is a 360° video or photo when creating procedures, and sets the starting view of each step to the spot where the work is done. The 360° camera and tripod that appear in the footage, and operations such as starting or stopping recording, are not treated as work.

How to use and prerequisites

• Upload in the same way as regular videos and photos and create the procedure (AI analysis works the same way as usual). Set the starting view and shapes for each step in the video editor in a PC browser for videos, or in the image editor for photos.
• You can view procedures in a browser on a PC, smartphone, or tablet, in the Dive smartphone app, or through an external sharing URL.
• MP4 export uses each step's starting view. PDF, PowerPoint, Word, and Excel exports include an image of each step's starting view. Offline preloading saves videos at 2K and photos as images up to 4096 pixels wide.
• Operating steps are summarized in the Help Center article.

Limitations and notes

• Supported videos are single-lens 360° videos (in an equirectangular layout with a 2:1 width-to-height ratio). Stereoscopic (3D) videos and 180° videos are not treated as 360°; they are imported as flat videos. Camera-specific formats (such as .insv and .360) must be exported to MP4 with the camera's app before use.
• Photos treated as 360° photos are those that capture the full surroundings and have a 2:1 width-to-height ratio (JPEG, PNG, or WebP). Photos that do not capture the full surroundings, such as smartphone panoramas, are imported as regular photos.
• On smart glasses and on devices that cannot display 360°, procedures are shown as a still image of the starting view.
• 360° videos cannot be used for work analysis (time analysis, comparison with procedures, or simple analysis).
• VR operation has been tested with the standard browser on Meta Quest. When a question, the step list, or the completion screen appears, exit VR and return to the browser screen.

Plan Conditions (This Section's Features)

Cross-search and AI search

The more procedures you have, the harder it is to find what you need—and procedures that aren't found don't get used. Dive provides two ways to search: full-text search and AI search. Both are available in all plans, including Free.

Full-text search covers:

• Procedure titles and descriptions
• Procedure content—including step titles, text, Tips / Quality warnings / Safety-critical items, and questions
• Text in videos and video captions
• Text objects in AR
• Tags assigned to procedures and folders
• Text inside the files of file-based procedures (PDF, Word, Excel, and PowerPoint; scanned PDFs without text are excluded). You can open the matching page.

How to write your search

• Phrase search ("..."), exclusion (-word), AND/OR are all supported.
• Results are ranked by a weighted score that prioritizes titles, and a word that matches fewer procedures counts for more.
• It tolerates spelling variations and typos, so searching for one variation finds the other. Typos are tolerated only when the characters line up within a range close to the length of the word.
• You can also search by reading (for example, "tenken" finds "inspection," and "tightening" still matches when its okurigana is left out). Matches also come from the readings in your team's pronunciation dictionary, aliases and spelling variants in the terminology glossary, group-specific names, and spellings in each language (for example, the Vietnamese "bu lông" finds "bolt").
• If nothing matches, the search shows "Did you mean" suggestions. When a word matches only a few procedures, procedures with a similar meaning are added below under "Similar meaning."
• You can filter by tags (multiple selection, OR logic).

AI search (conversational)

• Ask in plain language what you're trying to do or what problem you're facing, and AI finds the relevant procedures across all your work instructions.
• AI shows you which procedures it found and which step to start from.
• AI also uses passages that match in the body text of file-based procedures as clues when searching.
• If AI needs more details, it asks follow-up questions. You can have a back-and-forth conversation, and your chat history is saved.
• You can speak your question using the mic icon in the search box—handy when both your hands are busy.
• Based on the courses the person asking is taking, their skill goals, and their procedure execution records, Dive shows "Your status" for each procedure in the answer (not started, in progress, or completed; the step where they got stuck last time; any revision made after their last attempt; the remaining part of the course and its deadline; and their current skill level and goal). It then recommends one procedure to learn next below the answer (AI search personalized guidance, Core plan or higher). Only procedures tied to assigned courses and to skills of the person's own group are recommended. Only the records of the person asking are used; other people's records and names are not used. Department, job title, and length of service (HR items) are used only to decide the order of suitable procedures when this is turned on in team settings, and are not shown in answers.
• Questions that neither AI search nor search could find are recorded without the name of the person who asked, and listed under "Questions not found" on the wanted procedures board (unresolved question list, Lite plan or higher). Identical questions are grouped and shown with their count and number of people. From the list, you can choose to turn a question into a wanted procedure, request a revision (Pro plan or higher), or mark it as not needed. The owner decides which roles can see the list (by default, group administrators and above; group administrators see only the questions from their own group and the people under it).
• AI search personalized guidance and the recording of questions not found are on by default. The owner can turn them off in the team settings.

AI only recommends procedures that you have access to. Full-text search (keyword search) and AI search can be used only when you are online.

Search from the AI you use (connecting to AI, beta)

• From the AI tools your company uses, such as Claude, ChatGPT, Microsoft Copilot, or Google Gemini Enterprise, you can search for and read Dive procedures. This uses MCP, a common standard for connecting AI with external services, so you do not need to install anything on your computer.
• AI answers include a link that opens the procedure in Dive. Videos and images are not passed to the AI; you view them in Dive through the link.
• AI can only search for and read procedures; it cannot create, edit, or delete them. It can read only the published procedures that the person who connected the AI is allowed to view in Dive.
• This is off by default; it can be used once the team owner turns it on. The owner can check the number of times AI searched for and read procedures, by AI, by person, and by procedure.
• Available on the Lite plan or higher. Only the Enterprise plan lets you choose which AI may be connected. For teams that use IP address restrictions, if the owner permits it on the Enterprise plan, AI tools registered by the company (Microsoft Copilot and Google Gemini Enterprise) and Claude can be used (ChatGPT cannot be used). It is provided as a beta version.

Search from internal systems (API, beta)

• We provide an API that lets your in-house chatbots, internal portals, business systems, and other internal systems or AI tools search for and read published Dive procedures. Answers include a link that opens the procedure in Dive.
• The API can only search for and read procedures; it cannot create, edit, or delete them. It does not return the contents of videos, images, or related files.
• The owner issues an API key and decides, for each key, which groups it can access, the IP addresses it can connect from, and its expiry (up to one year). Only published procedures that viewers in the selected groups are allowed to see are returned. For teams that use IP address restrictions, the IP addresses to connect from must be registered.
• The owner can check how many times the API was used to search and read procedures, by key and by procedure. The specification is published in OpenAPI (3.0) format.
• Available on the Enterprise plan. It is provided as a beta version.

Automatic translation and read-aloud in 192 languages

Simply choose a language when you view content, and it is translated in both directions, regardless of the original language. Translation supports 192 languages. Automatic translation, read-aloud in the translation language, and read-aloud of captions and text are available on all plans, including Free.

What gets translated

• When you choose a language, the procedure text, captions, and read-aloud audio are all translated.
• On the Pro plan and above, PDFs shown within a procedure are also machine-translated and displayed (translation of file-based SOPs and procedure PDFs).
• There is a "Show original text alongside" option, which lets you display the translation and the original text at the same time.
• You can also export PDF, Excel, Word, PowerPoint, and MP4 files in translated form by specifying a translation language.
• By specifying the "Recognition Language" during AI analysis, you can also transcribe audio in languages other than Japanese.

Translation of file-based SOPs and procedure PDFs (Pro and above)

For file-based SOPs that show Word, Excel, PowerPoint, or PDF files as they are, when a viewer selects a language, a machine-translated copy of the file is created with its layout kept and displayed. The original file is not changed. The translation that was created can also be used by others who view that SOP. While viewing a translation, "Machine translation (language)" is shown, and you can switch back to the original with one tap. It uses the translation pairs from the Terminology Glossary, and it also works with smart glasses, external share URLs, and pre-loading (offline).

In Dive procedures, too, the PDFs shown in a procedure are displayed in the translation of the language the viewer selected. They are translated in order, starting with the PDFs for the step being viewed and the two steps after it, and you can switch between the original and the translation from the lower left of each PDF. If you select a translation language when pre-loading, the translations of the procedure PDFs are also created and saved.

As a limit, each file can be up to 20 MB, PDFs with text up to 300 pages, and scanned PDFs up to 20 pages. File-based SOPs do not have read-aloud or side-by-side display of the original text. Text inside images in a procedure and procedure attachments are not translated.

Original language

Each procedure has its own "Original language" setting. Translation and read-aloud are based on this language and are not affected by the display language of the viewer's screen. The default is Japanese.

• You set this for each procedure in "Playback & display settings" under Basic information on the edit screen.
• The team-wide default is set with "Language of SOPs you create from now on," located in the Terminology Glossary within the dictionary (Team Admin or higher). Use it when overseas sites create procedures in their local language.
• The original language of a newly created procedure is determined automatically in this order: the recognition language specified in the AI analysis of the material, the team default, and the creator's screen display language. Existing procedures are treated as Japanese.

How to choose a language

Language selection has two tiers. The 29 languages in high demand in Japanese manufacturing and among foreign workers (Japanese, English, Simplified Chinese, Traditional Chinese, Korean, Vietnamese, Indonesian, Tagalog, Thai, Burmese, Khmer, Malay, Nepali, Hindi, Tamil, Bengali, Sinhala, Mongolian, Uzbek, Portuguese, Spanish, French, German, Turkish, Polish, Czech, Hungarian, Slovak, and Russian) are always shown, and you can search all 192 languages for the rest. Language names are shown in each language's own notation, in line with the screen's display language (on a Japanese screen, they appear in Japanese).

Read-aloud

• There are two types of read-aloud, which you can use as needed: text read-aloud (on by default; it is not tied to video timing, so no timing adjustment is needed) and caption read-aloud (off by default; synced to when captions appear).
• If proper nouns, model numbers, or units are read incorrectly, you can fix them by specifying the reading (furigana) in the "Pronunciation Dictionary." Entries are registered per team.

As a limit, native-language read-aloud voices are available for 65 of the 192 languages. Languages without a native voice are read aloud in English.

Offline use

The pre-load feature lets you view procedures offline, just as you would online, even without an internet connection. Translation works offline too.

What's stored on your device

• The procedure, videos, images, translations, and speech all get stored together.
• If you select a translation language during pre-load, that language's translation and speech are saved too. Otherwise, only the original is saved.
• File-based SOPs save the files you have already opened (both the original and the translation) to your device, excluding PDFs over 50 MB. If you select a translation language during pre-load, the translated files and the translations of the PDFs shown in procedures are also saved.
• Work records made offline (like answers to questions) are held on your device and automatically sent when you reconnect.

Browser vs. app

• Offline playback works in web browsers too. While offline, pre-loaded procedures appear on a dedicated page (https://app.divedx.com/offline). It works on PCs and Windows tablets.
• Played portions are automatically saved to your device on both web browsers and smartphone apps, and those portions can be played back offline. However, this automatic save may be deleted from oldest first based on available device space. Pre-loaded data is stored in app storage on smartphone apps, so it's retained reliably. We recommend the app for sites with poor connectivity.

Multi-resolution and optimized delivery for low-bandwidth environments are available in all plans, including Free.

Limits

In Enterprise plans, the "Device cache settings" option lets you disable offline storage entirely. When that's enabled, offline playback and pre-loading don't work—network is always required.

The screen display language can be switched offline only for languages you've displayed at least once online. (Languages never displayed online show in Japanese offline.) The procedure's translation and text-to-speech can use the languages you selected during pre-load directly offline.

Keyword searches typed into the search box and AI Search are available only when online. When offline, open pre-loaded procedures from the dedicated page.

QR codes and printing / export

You can issue QR codes and print them in bulk for posting around your site or on equipment.

Issuing QR codes

• You can issue QR codes at the procedure level or folder level. Scanning a folder's QR opens the list of procedures in that folder.
• Turn on "Open from the specified step" in the share modal to issue a URL and QR that start at a specific step instead of the beginning. You can also set this for time-limited share links.
• You can issue QR codes with expiration dates; after expiration, they can't be viewed.
• Turn on "Open with a specified language" to set both the screen display language (29 languages) and the procedure's translation language. This applies to the URL, QR code, and print view. Distribute QR codes in your overseas sites' or migrant staff's languages—they open in that language from the start. Viewers can still change the language after opening, and their usual settings aren't affected.
• Turn on "Open in continuous play" under "Opening options" in the share modal to issue URLs and QR codes that open in "Continuous play," which plays the procedure continuously like a video from step 1. URLs and QR codes created with this turned off open in normal playback, even if the viewer used continuous play before.

Bulk print QR codes

• Select multiple procedures and subfolders in a folder and print their QR codes together on A4 sheets.
• Choose from 1, 4, 9, or 24 QR codes per A4 sheet.
• You can turn each field on or off (name is ON by default; description, step count, and URL are OFF by default; thumbnail). QR size auto-adjusts to the layout and fields you choose.
• For folders, "Folder" appears instead of step count, and the cell has a solid border to stand out.

Export to paper and files

• Export formats are PDF, Excel, Word, PowerPoint, or video (MP4).
• PDF and Word use the same layout. Page 1 starts with an overview (description on the left, cover image on the right). Right below that is a list of steps (one per row with thumbnail, work step, and safety/warning notes in 3 columns). Each page shows document name, Rev, and page number at the top; revision history is on the last page.
• For PDF, Excel, or Word, choose what to include: thumbnails, step titles, step details, tips / quality warnings / safety-critical items, questions, captions, revision history.
• When exporting PDF, Excel, Word, or PowerPoint, enable "Add a jump URL to each step" (default ON) to embed links on each page/row/slide that open that step directly. Even on printed paper, you can jump back to the video.
• PowerPoint export has one step per slide, plus a cover slide (procedure name, overview, Rev number) and a revision history slide (Rev, revision, originator, origination date, approval date, approver).
• MP4 export is at up to 30 fps and 1080p resolution, showing the entire procedure as a video that looks like the Dive screen. For procedures longer than 30 minutes, you can create the video in parts divided at step breaks and join them into one MP4, for a total of up to 3 hours (Pro and above).
• In the detailed MP4 export settings, you can choose the video orientation (landscape or portrait), step headings (number, title, and standard time), the text pane (show or collapse), and the subtitle position for each MP4. Portrait videos stack the video on top and the text pane below, just as on a smartphone. The procedure's playback and display settings are not changed. Each MP4 you create is kept for each combination of translation language and settings, and MP4s created earlier are not replaced even if you export with different settings. Steps shown as PDFs appear at a size that fits the entire page.
• Excel can export: procedures, lists of procedures in folders, skill maps, an individual user's procedure viewing history, and member/group lists.

Export to your own format

• Register your company's work standard file (Excel .xlsx/.xlsm, Word .docx/.docm, PowerPoint .pptx/.pptm). That format then appears in the Export menu alongside built-in formats, and you can export to it while keeping all the formatting, grid lines, column widths, logos, print settings, formulas, and macros.
• You insert placeholder tags in your template file for the content you want to fill in. The tag syntax is the same across all three formats. The setup screen shows a list of available tags and sample templates for Excel, Word, and PowerPoint, so you can add tags to your existing standard-work files without rebuilding them.
• You can fill in: title, description, revision number, cover image, step numbers, headings, work content, tips, quality warnings, safety-critical items, questions, captions, URLs to open each step, step images, QR codes, and revision history (Rev number, revision, originator, date, approver).
• The template structure differs by format. In Word, you set one frame and it repeats for each step. In PowerPoint, slides or table rows expand. In Excel, rows don't move—you set up frames for the number of steps you expect, and if you exceed that, the export warns you instead of creating extra rows (to keep formulas and macros working).
• Team Admin or higher can add or delete templates.

Plan requirements (this section)

Adding step links to an existing file

Insert links directly into your existing check sheets, inspection forms, or work standards that open the matching steps in Dive. Since text, layout, and format stay unchanged, you can keep using your familiar forms—just jump to a video from any item that confuses someone. No need to rebuild your documents in Dive's format.

Supported file formats

• 7 formats are supported: Excel (.xlsx / .xlsm), Word (.docx / .docm), PowerPoint (.pptx / .pptm), PDF (.pdf).
• Older formats (.doc, .xls, .ppt) aren't supported. AI can read them as reference material, but we can't add links to them because we'd need to return the original file unchanged.
• Only files linked in the procedure's "Related files" section are eligible. External URLs and password-protected PDFs don't qualify.

Verify where links go before exporting

• Dive matches procedure names to text in your file and shows you which step corresponds to which location. You confirm before exporting.
• Matches are shown as exact, partial, or estimated, with percentages for estimates. Scanned documents with corrupted text are treated as estimates.
• For PDF, pages are shown side-by-side, with boxes highlighting where links will go. You can uncheck to exclude any unwanted matches.
• If the same text appears in multiple places in the file or the same procedure name has multiple steps, links aren't added to avoid confusion.

Original file handling

• Only link information is added; text, layout, formulas, shapes, and checkboxes are left untouched. This means no formal document revision process is needed, making it easier to use on regulated sites.
• Linked text appears in blue with an underline so it's clear it's clickable. For PDF, link areas are added to pages but the visual look stays the same.
• You can download the file right away or replace the related file in Dive with the linked version. Either way, the original before links were added is kept, so links won't pile up if you run this again.
• Files imported from cloud services like Microsoft 365 (Teams, SharePoint, OneDrive) or Google Drive can be written back to their original location. No need to download and redistribute—people opening the check sheet in the original location can jump straight to the procedure. Google Docs, Sheets, and Slides support direct linking, adding links to the relevant text without converting to Office format, so comments, suggestions, and formatting remain intact (see Cloud integration). If the file is open elsewhere or if the original has changed since Dive last saw it, the write-back won't happen to avoid overwriting others' edits.

Link destination and access

• The embedded URL is a Dive link that opens that step directly and starts playback from there.
• The URL itself carries no view rights. Whether you can see it depends on your Dive login and folder access. View records are logged.

Plan requirements (this section)

Desired procedures (Idea board)

"Desired procedures" is a board where everyone, including viewers, can post requests in the form "I want a procedure like this." People with the same problem back a request with "+1," and the vote count directly sets the priority for creating it. The same person cannot vote more than once. It is available on all plans.

The same board appears in two ways depending on your role. For viewers, it is "Desired procedures." For the people who create procedures, it is the "Idea board," which is the source of ideas for deciding what to make.

From posting to completion

• Requests are managed with the statuses "Want," "Creating," and "Completed."
• When a request is set to "Completed," the procedure that fulfills it is linked to the request card, and the poster and everyone who gave "+1" are notified by an unread badge and by email. The poster sees "Responded to your request."
• Each card has a comment thread. When a comment is posted, the request's poster and everyone who gave "+1" receive an email notification.

Visibility and promotion to the Creation Plan

• What each person sees in Desired procedures depends on their group. Posters and people who gave "+1" who belong to groups outside the viewer's scope are shown as anonymous avatars.
• Requests raised on site can be promoted to the Creation Plan, a top-down planning board for procedure development, where you can manage the owner, deadline, and progress. When a request is completed, the original poster and everyone who gave "+1" receive a notification.
• On the Lite plan and above, questions that were not found by AI Search or search can be listed under "Unanswered questions" on the same board (the unresolved question list) and moved directly into Desired procedures. People who could not find a procedure with AI Search can also post their question to Desired procedures from the area below the answer.

Posting to Desired procedures is available on all plans, but management actions for the Creation Plan are available on Pro and above.

AR and Smart Glasses (Supplementary Features to Video Work Instructions)

Dive centers on video work instructions complete in smartphone and PC browsers. AR isn't a replacement but adds supplementary display for spots where video and text alone don't convey "where" or "which direction" to overlay on real objects. Help articles recommend AR for key locations only, not every step.

What's Possible

• Overlay AR objects on real objects to show location and direction. Add AR setup to video-step, image-step, or PDF-step procedures.
• Toggle AR per-step on/off. Scan data for positioning sets and clears per-step.
• AR-placed text is included in cross-procedure search targets.
• Use on-site landscapes or equipment images directly for positioning; AR markers to print aren't needed. You can build AR content with a single smartphone, without a CG engineer.

Positioning Methods

Compatible Devices

• Smartphone/Tablet: ARCore/ARKit-compatible devices (Android Depth API support recommended).
• Browser: Without installing the app, you can check an SOP's AR with "View in AR" in the browser of a smartphone or tablet (Safari 16.4 or later on iPhone and iPad, Chrome and others on Android) or a headset (such as Meta Quest). Available on all plans, including viewers of external share URLs. It is a preview shown at an approximate size and position based on the floor; to see it aligned to a fixed position on the real object, use the app. On a PC, check it with "View in 3D".
• Smart Glasses: Single-eye type (Vuzix M400 series, RealWear Navigator series), AR glass type (Xreal Air 2 Ultra, XREAL One/One Pro, MiRZA, dynaEdge XR1), and text display type (Even Realities G1/G2, Vuzix Z100).
• Text display type: SOPs sent with "Send to glasses" from the SOP screen show their step titles, text, and questions on the glasses (Even Realities G1 and Vuzix Z100 work with the Mentra app on a smartphone; Even Realities G2 works with the Even Realities App (Even Hub)). Paging and answering are done with the glasses' controls and by voice, and viewed steps and answers are kept in the viewing records. Videos are not shown. On Even Realities G2, steps with images also show the step image.
• Smartwatch: Garmin watches (Venu 2, Venu 2S, Venu 2 Plus, Venu 3, Venu 3S, vívoactive 5) also show the step titles, text, step images, and questions of SOPs sent with "Send to glasses" (install Dive on the watch from the Connect IQ store). You move through steps and answer questions with the watch's buttons and touchscreen, and viewed steps and answers are kept in the viewing records. Videos are not shown. Reading Japanese SOPs requires a watch purchased in Japan.
• XREAL One with official XREAL Eye camera module enables 6DoF, AR work instruction positioning, and remote support with glass-perspective video feed.

Remote Support

• Stream real-time smartphone or smart-glass camera feed while video calling.
• Place AR objects in remote partner's space for clear "there" / "here" instructions.
• Up to 15 per session.

Constraints and Prerequisites

• AR object placement and editing happen in the AR-compatible smartphone app. Browser alone can't complete AR editing.
• AR work instruction creation, smart-glass and smartwatch app use, and point-cloud positioning require Pro or above. Immersal VPS integration and remote support are Enterprise only.
• Lite allows viewing already-created AR procedures but can't edit AR.

Operations, Permissions, Reports, and Outputs

Permissions and Groups

• Five permission types: Owner / Team Admin / Group Admin / Creator / Viewer. These five add up to the same total account count.
• Restrict folder access to specified groups per-folder. Owner/Team Admin bypass restrictions with privilege access to all folders.
• Owner can enable a team-wide setting to let lower-group members access folders for subordinate groups (default off). Choose the role level: "Group Admin and above," "Creator and above," or "Viewer and above"; guests excluded. Choose view-only or allow editing and revisions too. Org restructuring doesn't require re-adding members. When a folder specifies which groups can edit, that takes priority.
• For factory floor staff without email, issue "Email-free account" login-ID style (all plans).
• For each person, you can register their department in the company's organizational structure (primary and concurrent assignments; departments can be arranged in a hierarchy), job title, and phonetic reading (furigana), available on all plans. Departments and job titles are used to display, sort, and filter the roster and skill maps, while the procedures a person can view and approvals are determined by groups and permissions. They can be registered and changed in bulk through the roster Excel (bulk change), and any department or job title not already in the list is created during import. HR items such as employee number, hire date, employment type, and retirement date can also be recorded, and only Owners and Team Admins can view them. On the Enterprise plan, the roster, including departments and job titles, can be automatically synced from HR systems and IdPs (see the Security section).

On the pricing page, group management and folder access restriction are Core plan and above.

Approval Workflow and Updates

• Procedures flow: draft → approval workflow → release. Release/update don't happen without approver sign-off. Revision history retained.
• Multiple company-wide and group-specific workflows can be set per use case; group-free teams still use company-wide. Set from user management; company-wide is Owner/Team Admin; group-specific is group admin+.
• Approvers specified by "position": higher up (department-relative / 1-3 levels above) managers, specific-group managers, team-internal managers, individual name, or credential holders (auto-excluded on expiry).
• Per-step: approval vs. review distinction, pass condition (nominate-one-at-draft / any-one / all), revision-reason to workflow tie-in (auto-set from reason). Running requests lock approver and content; later workflow changes don't affect in-flight requests.
• Rejection specifies re-entry by rejecter; initiator can withdraw to return to draft.
• Owner sets: allow no-approval publish, build workflow at publish time, initiator-as-approver, credential check at approval, require revision reason, allow approvers to add the next approver when approving.
• From part/model name, materials, or document reference, find impacted procedures and request revision (creation plan "find what to revise"). Show matches by reference, then by mention in body with step numbers. Bulk-request with owner, deadline, revision reason; complete when target released. Reason auto-sets revision workflow.
• Excel parts table (BOM) and drawing revisions can be used as reference; Teams/SharePoint/OneDrive files also work, bringing latest original. Creation plan is Pro and above.
• Revision history retained, restorable. Approval workflow is Pro and above.

Two External Publishing Methods

• External share URL requires either deadline or password at issue; no passcode-free perpetual URL (no-deadline needs password protection).
• Issued external share URL can change deadline, rotate password, disable, or reactivate; issue/disable/reactivate/deadline/password changes all log to audit.
• External share URL is default-disabled for security; Owner must enable in team settings.
• Guest invite shows the topmost folder they can access at the top of the procedure list; parent and inaccessible folders don't show their names, keeping org structure private.
• Help recommends guest invite for external sharing for security.

Usage Reports and ROI

• Three tabs: [Viewing Records] [Draft Status] [Economic Effect/ROI]. Filter by period and group. [Economic Effect/ROI] is Owner/Team Admin only.
• View count, user count, procedure count referenced, views per procedure, error rate, stumbles, self-completion rate, creation time, release count, etc. by group / user and by procedure (in folder order). Metric names and definitions match individual profile and per-procedure viewing records. Period: all-time / last week / month / 3 months / 6 months / 1 year.
• Define "full viewing to completion" as "completion"; self-completion rate shows the percent of completions where all questions were answered correctly on first try. Individual "independence" (same judgment as skill auto-eval) appears in per-procedure viewing records.
• Per-procedure viewing records show who viewed it and who hasn't, what answers were given each time (implementation records), and where people stumbled: which checkpoint, how many, which choice (stumble map). Open from procedure list, procedure details, usage report, or personal page. Shows per-person independence and "needs re-check" flag, plus related skills in the skill map.
• Export full report (overview/group-user/procedure/daily trend/stumbles-error rate/draft status/economic effect/ROI, etc.) as one Excel.
• Auto-generate internal proposal material (PowerPoint) from usage report. Pre-contract and trial versions (formula-filled estimates) also available.
• Usage reports are all plans including Free.

Economic effect sums three categories; defaults change on-screen to fit your numbers (default person-hour rate ¥3,000/h):

Output: total saved hours (h) / saved amount (¥) / ROI multiple vs. current plan monthly / payback period (days). ROI calculator using the same formula is public, no login needed.

Work Analysis (Quick Analysis, Compare to Procedure, Time Analysis)

Work analysis splits by objective; same "show video to AI" but starting requirements differ. All three are Pro and above, starting from the same materials library. Results are viewable as self-only / group / team-wide.

• Quick Analysis: Single video, no procedure or standard time needed. AI flags dangerous areas (injury/defect category + severity) and improvement hints with timestamps. Improvement hints appear when that video's AI processing is done. Safety gaps—only flagged if safety is unclear, not from mere uncertainty.
• Compare to Procedure: Match worker video to procedure. Judges per-step do/skip/wrong order/unchecked per step. Basis is procedure or AI-processed Excel/Word/PowerPoint/PDF. Standard time shows per-step duration vs. standard gap. AI output is advisory, no pass/fail. Results remain per-target, visible in personal profile too. Track compared version; post-update shows old-version label.
• Time Analysis: Break video into work elements, auto-derive standard time and rating. ECRS-view improvement proposals. Pre/post improvement numeric comparison. Repeats use dedicated AI extraction, whole-cycle same granularity. Specify analysis scope pre-start (don't cut video). Basis elements save to project, edits don't shift comparison axis. Confirmed time-analysis elements become procedures directly.
• Time analysis pairs exemplar worker video and target worker side-by-side, synced playback. AI-missed elements can hand-measure post-analysis. Results lock at analysis time standard.
• Time-analysis confirmed work elements become steps. One element = one step; element name = step title (body/caution/questions written by AI). Standard times auto-enter per step. Traditional AI-handled splitting or video-export-only options both available.
• Step-wise inspection pass/fail logging is Core and above.

Outputs

• Procedure export: PDF, Excel, Word, PowerPoint, video (MP4) (five types). MP4 outputs by language (translation subtitle/audio per language). MP4 files are created at 1080p (1080×1920 for portrait videos). For each MP4, you can choose the video orientation (landscape or portrait), the step headings, the text area, and the subtitle position. These choices are kept for each combination of language and settings. Procedures longer than 30 minutes are created in parts split at step breaks, joined into one MP4, and can be exported up to 3 hours long (Pro and above).
• PDF and Word same format (header per page: name/Rev/page# + 3-column step list + final-page revision history). Custom format use output format (Excel/Word/PowerPoint / Enterprise).
• Excel: procedures, folder lists, Development (skill maps), Qualifications and Training ledgers, work analysis, creation plan, individual user viewing history, member/group lists.
• CSV: implementation records (checklist) and audit logs. UTF-8 BOM so Excel opens without garbling.

Other Operations

• PC screen recording support. After you stop a recording, you can set the range to use in the preview and remove the unneeded parts at the beginning and end before importing it.
• Combine video, image, PDF per-step into one procedure.
• AI audio readout, voice command (next/play/pause/check).
• Multi-level folder management, revision history/restore, approval workflow.

Constraints

• Procedures with conditional branching don't support MP4 export.
• MP4 export is available for procedures of up to 3 hours (if a procedure is longer, either split its content into multiple procedures or use PDF export). A procedure in which one step exceeds about 30 minutes cannot be exported (if you add breaks in the video editor to split that step so that each part is within 30 minutes, it can be exported).
• Owner/Team Admin bypass folder access restrictions with privilege (unrestricted).

Security

Third-Party Certification and External Assessment

• Information security standard ISO/IEC 27001:2022 (ISMS) acquired November 2024. Certifier: G-CERTi, cert # GIJP-1469-IC, accreditation by IAS (MSCB-113).
• External security-assessment platform Assured. Answered 91.1 points (vs. 76.8 average) (at response time).
• Comply with Ministry of Economy, Trade, and Industry "Cloud Service Level Checklist," offering security checklist.

Data Handling

• All transport is HTTPS encrypted. Database and files encrypted; storage region is domestic (Tokyo).
• Video AI doesn't retrain; customer data isn't used for retraining or review. High-confidentiality business procedures can go directly to AI.
• 24/7/365 server monitoring. System operations limit to ops staff; routine data access is nil (customer request and incident response except).
• 99.9% uptime last 12 months.

Authentication and Access Control

• SSO: SAML 2.0 (Okta, Microsoft Entra ID, OneLogin, HENNGE One, etc.) and Microsoft Entra ID (OIDC). Owner configures from admin screen; no custom work needed. SAML: DNS TXT for domain ownership, IdP metadata URL or XML. Metadata URL auto-follows cert updates; near-expiry mail alerts. Enterprise trial also configurable. Optional IdP autofill new users on first login (admin consent in plan account limit). "Disallow logins other than SSO" (Enterprise).
• You can automatically sync the roster from an HR system or an IdP such as Microsoft Entra ID or Okta (SCIM 2.0, Enterprise). As people join, transfer or leave, accounts are created, changed or disabled, and details such as department, position and employee number are updated automatically. You can also set up a mapping that determines group membership and permissions from HR departments and positions (it does not apply to owners or guests). People created by the sync count toward the account limit, and if creating them would exceed the limit, no account is created and the owner is notified by email. While the sync is in use, users are not registered automatically at their first SSO login. The owner sets it up from the admin screen by issuing a Key (secret token) and registering it with the IdP.
• 2FA: TOTP (Google Authenticator, Microsoft Authenticator, etc.). Team-wide mandatory is Enterprise; exceptions by group/user. SSO users IdP-authenticate, so not mandatory-covered.
• No social login (Google, Facebook, etc.).
• IP restriction: IPv4/IPv6 single, range, CIDR entry. Excel import/export allowed. After login, network is re-verified every 5 minutes while displaying screens, on screen return, when allowlist changes, and more; if no longer allowed, session logs out.
• Access from networks other than the allowlist can be controlled per user segment (Enterprise). For "People who passed multi-factor authentication" and "others," choose "unavailable," "Material upload only," or "all functions." Admins access all features from outside; field staff upload materials only from outside. "Material upload only" opens one dedicated upload screen; no procedures, asset list, admin screen, or reports shown. Non-MFA users (SSO, email-free, smart-glass QR login) also eligible. Settings show real-time access branching for who can do what.
• Auto-logout configurable: idle logout (30 min–24 h), re-auth from login (24 h–90 days), both optional. Exception groups/users skip auto-logout. Whether to exclude procedure playback, remote-support calls, or upload from idle counting is per-operation selectable (default: counted). Whether to apply to Dive apps (mobile, smart-glass) is selectable (default: browser only).
• See where members are logged in; force logout per user on device loss or departure. Reflection up to 1 h.

Control and Audit

• Audit logs: login (success/fail/MFA/SSO), user add/remove/permission, security settings change, external share URL issue/disable/reactivate/deadline/password changes, CSV download. Owner accesses team access logs (login history, user/group change history, etc.).
• Per-feature permission setting (Enterprise). Thresholds for procedure export/Download of file-based SOPs/procedure list Excel export/external share/asset download/attachment download/training & qualifications export/usage report/viewing records & checksheet export/work analysis export/creation plan export: 11 features, set minimum role to allow. Disallowed roles show disabled buttons with hover tooltips. Bulk disable all or reset to default also available.
• Device cache setting (Enterprise). Disable on-device data mode; offline playback and pre-load off, always needs network.
• External share URL default-disabled; Owner enables in team settings.
• Security settings (IP restriction, SSO, 2FA mandatory, password policy, session, external share forbid, per-feature role threshold, device cache, audit logs) are Owner-only editable.

Plan Security Features

Deployment Track Record

Deployed at major listed companies and universities with strict security. IHI Group, Denso, Kaneka, Nippon Steel Group, JAL Group, Unitika, SG Holdings, Actio, Sotetsu Holdings, National Center for Global Health and Medicine, Tokyo University of Science, Saga University, etc.

Plans and Pricing

Five tiers: Free / Lite / Core / Pro / Enterprise. Procedures and storage unlimited across plans; account count and per-day processing have limits. All prices exclude tax.

Plan Lineup

• Free is trial-grade. 3 accounts, 1 video upload and AI analysis per day, 1 file-to-procedure per day. No external share URL or QR issue.
• Account limit grows via add-on. Disable user and it frees space; disabled preserve history for Owner/Team Admin restore. Disabled users can be bulk-restored after search/filter; if restoring with original permissions exceeds account limit, restore as guest (on plans with guest invite).
• Guest invite (Core+) counts separately, up to 3x account max (e.g., Pro = 50 accounts / 150 guests). Free/Lite can't use.
• Email-free account (all plans).

Account Add-On Pricing

Other Options

• One-time or regular in-person support: 50,000 yen/session (≤3 hours) + travel
• Creation proxy service: 40,000 yen/procedure (≤10-min video material)

Plan Key Feature Changes

Contract and Payment

• Subscription: 3-month or 1-year contract. 1-year is lower.
• At subscription start, pay full plan price for the term upfront.
• Without cancellation notice 30 days before term end, auto-renews.
• All plans offer 14-day free trial in-app.
• Post-subscription data persists, auto-drops to free plan. Paid plans restart anytime.

Limits

• Free can't issue external share URL or QR codes.
• Free/Lite can't use groups or guest invite (folder hierarchy available in all plans).