Privacy Policy

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This is an English reference translation of the Japanese プライバシーポリシー (revised October 22, 2026). Only the Japanese version is legally binding. If this translation and the Japanese version differ, the Japanese version prevails.

Episotech Ltd. (the "Company") sets out this privacy policy (this "Policy") on the handling of user information, including personal information about users, in the services provided by the Company (the "Service").

1. User Information Collected and How It Is Collected

In this Policy, "User Information" means information that identifies users, records of users' activity on communication services, and other information generated or accumulated in relation to users or their devices, which the Company collects under this Policy.
The User Information the Company collects in the Service is as follows, depending on how it is collected.

(1) Information provided by users

  • Profile information such as name, date of birth, gender and occupation

  • Contact information such as email address, telephone number and address

  • Payment information such as credit card, bank account and electronic money information

  • Still images, including images of users

  • Information that users enter or send through input forms or other methods specified by the Company

  • Videos of work procedures (images and audio) *subject to AI analysis

  • Subtitles extracted from videos, and procedure text, notes, image descriptions, etc. generated by AI

(2) Information provided when users allow linking with other services

  • The ID that the user uses in the external service

  • Other information that the user has allowed the external service to disclose to the linked service under that service's privacy settings

(3) Information the Company collects when the Service is used

  • Referrer

  • IP address

  • Information related to server access logs

  • Cookies, ADID, IDFA and other identifiers

(4) Information collected with individual consent

  • Location information

2. Purposes of Use

  1. To provide, maintain, protect and improve the Service, including accepting registrations for the Service, verifying identity, authenticating users, recording user settings and calculating usage fees for payment

  2. To measure users' traffic and behavior

  3. To deliver and display advertising and measure its effectiveness

  4. To provide information about the Service and respond to inquiries, etc.

  5. To respond to acts that violate terms, policies, etc.

  6. To notify users of changes to terms, policies, etc.

3. Methods of Notification, Publication or Obtaining Consent, and How to Request Suspension of Use

3-1 The Company obtains the user's consent before collecting the following User Information.

  • Location information

3-2 By making the designated settings in the Service, users can request that the collection or use of User Information be stopped. However, for some items of User Information whose collection or use is a prerequisite of the Service, the collection or use is stopped only when the user completes the withdrawal procedure.

4. External Transmission, Provision to Third Parties and Information Collection Modules

4-1 External transmission using cookies, etc.

In the Service, the following partners may store cookies on users' devices and accumulate and use User Information.

4-2 Information collection modules and external APIs

The Service includes the following information collection modules and external APIs.

  • Firebase Authentication (Google Inc.)

    • Information: email address, telephone number, password, user agent, IP address

    • Purpose: user authentication, stronger security, prevention of unauthorized use

    • Privacy policy: https://firebase.google.com/support/privacy

  • Firebase Analytics (Google Inc.)

  • Agora WebRTC SDK (Agora.io)

  • HubSpot (HubSpot Inc.)

    • Information: email address, access logs (IP, UA, cookie identifiers), web activity history, email open and click history

    • Purpose: email marketing, newsletter delivery, user support, measurement of effectiveness

    • Privacy policy: https://legal.hubspot.com/privacy-policy

  • Google Translate API / Google Cloud Text-to-Speech API (Google LLC)

  • Microsoft Azure AI Speech (Microsoft Corporation)

  • Google Vertex AI (Google LLC)

    • Information: work procedure videos uploaded by users (images and audio), AI analysis options

    • Purpose: providing AI functions such as subtitle generation through video analysis, step splitting, automatic generation of titles and summaries, and generation of shapes and subtitles

    • Privacy policy: https://policies.google.com/privacy

  • Google Cloud Video Transcoder API (Google LLC)

    • Information: videos uploaded by users

    • Purpose: converting videos to the HLS streaming format and generating thumbnails and timeline sprites

    • Privacy policy: https://policies.google.com/privacy

  • blastengine (RAKUS Light Cloud Co., Ltd.)

    • Information: email address, email subject and body, delivery logs

    • Purpose: delivering system notification emails (upload completed, AI analysis completed or failed, invitations, application notices, etc.)

    • Privacy policy: https://blastmail.jp/privacy/handling.html

  • Immersal (Immersal Oy)

    • Information: images taken with the camera for AR positioning in the browser

    • Purpose: positioning in the browser's "View in AR" function

    • Privacy policy: https://immersal.com/privacy-policy

5. Provision to Third Parties

The Company does not provide personal information to third parties (including third parties outside Japan) without the user's consent.
However, this does not apply in the following cases.

  1. Where the handling of personal information is entrusted in connection with outsourcing

  2. Where personal information is provided in connection with business succession

  3. Where personal information is provided to external service providers under Section 4

  4. Where required by law

  5. Other cases permitted by the Act on the Protection of Personal Information

6. Entrustment

The Company may entrust the handling of personal information to achieve the purposes of use.

  • Google Cloud Platform (Google LLC)

    • Purpose: hosting of databases, APIs, servers, file storage, AI analysis, video conversion, messaging, etc. (Cloud Run / Cloud Storage / Firebase Realtime Database / Firestore / Cloud Pub/Sub / Vertex AI / Cloud Video Transcoder API, etc.)

    • Privacy policy: https://policies.google.com/privacy

The Company stores or handles personal information on servers located in Japan, Singapore, the United States and the European Economic Area. Depending on the function, personal information may also be handled in other countries or regions. For the list of subprocessors and the countries and regions, see Annex 3 of the Data Processing Terms.

7. Disclosure of Personal Information

If a user requests disclosure of personal information under the Act on the Protection of Personal Information, the Company will disclose it without delay after verifying the user's identity.
However, this does not apply where the Company is not obliged to disclose it under law.
A fee of JPY 1,000 per request is charged for disclosure.

8. Correction and Suspension of Use of Personal Information

8-1 When the Company responds to a request for correction, it investigates, corrects the information based on the results and notifies the user. The Company also notifies the user if it does not make the correction.
8-2 When the Company responds to a request for deletion, it deletes the information after verifying the user's identity and notifies the user.
8-3 This section does not apply where the Company is not obliged by law to make corrections, etc.

9. Contact

Address: 2-40-12 Honamanuma, Suginami-ku, Tokyo 167-0031, Japan
Personal Information Protection Manager, Episotech Ltd.
Contact: privacy@episotech.com

10. Procedure for Changes to this Policy

The Company changes this Policy as necessary.
Where consent is required by law, changes apply only to users who have given their consent.
The content of changes and their effective date are announced on the website or by other appropriate means.

 

Revision history

  • October 22, 2026: revised (current) (corrected the name of the email delivery provider, added Immersal, and added the countries and regions where personal information is stored and a reference to the Data Processing Terms)

  • June 5, 2026: revised (added Microsoft Azure AI Speech)

  • May 7, 2026: revised (added the AI video analysis function [Vertex AI Gemini], stated the email delivery provider [Blastengine], and removed OpenAI API / Benchmark Email following the end of their use)

  • September 10, 2025: revised

  • January 1, 2021: revised

  • October 6, 2020: established